On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno at Newfold Digital and Kristen Vandendriessche at Optimized Payments. Key Takeaways: (01:28) The impact of retention in subscription businesses. (03:51) An in-depth look at churn in subscription models, and strategies to manage it effectively. (09:06) Technical causes of involuntary churn and methods to improve payment collection. (16:36) The benefits and necessity of having multiple payment processors for successful payment authorizations. (24:11) Innovative strategies for simplifying customer payment updates and enhancing the recovery process. (31:02) The legal and regulatory considerations in payment recovery and retention strategies. Resources Mentioned: Kevin Salerno - https://www.linkedin.com/in/kevin-salerno-156530/ Newfold Digital | LinkedIn - https://www.linkedin.com/company/newfold/ Newfold Digital | Website - https://newfold.com/ Kristen Vandendriessche - https://www.linkedin.com/in/kristen-vandendriessche-pcip-7b16924/ Optimized Payments | LinkedIn - https://www.linkedin.com/company/optimized-payments/ Optimized Payments | Website - https://optimizedpayments.com/ Ready to get started with Rebar? Head to https://rebartechnology.com or email info@rebartechnology.com to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService
On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno at Newfold Digital and Kristen Vandendriessche at Optimized Payments.
Key Takeaways:
(01:28) The impact of retention in subscription businesses.
(03:51) An in-depth look at churn in subscription models, and strategies to manage it effectively.
(09:06) Technical causes of involuntary churn and methods to improve payment collection.
(16:36) The benefits and necessity of having multiple payment processors for successful payment authorizations.
(24:11) Innovative strategies for simplifying customer payment updates and enhancing the recovery process.
(31:02) The legal and regulatory considerations in payment recovery and retention strategies.
Resources Mentioned:
Kevin Salerno -
https://www.linkedin.com/in/kevin-salerno-156530/
Newfold Digital | LinkedIn -
https://www.linkedin.com/company/newfold/
Newfold Digital | Website -
https://newfold.com/
Kristen Vandendriessche -
https://www.linkedin.com/in/kristen-vandendriessche-pcip-7b16924/
Optimized Payments | LinkedIn -
https://www.linkedin.com/company/optimized-payments/
Optimized Payments | Website -
https://optimizedpayments.com/
Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today.
#SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService